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Accessibility

Accessibility statement 

This accessibility statement applies to the North West Air Ambulance Charity website: www.nwairambulance.org.uk

This website is run by the North West Air Ambulance Charity. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • force text to reflow in a single column by changing the size of the browser window

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible
  • there is an issue with the third-party plugin that powers our online shop product galleries, meaning that some user agents may not be able to accurately interpret and parse content (WCAG 2.1 A 4.1.1 Section 508 (2017) A 4.1.1)
  • on some pages, there are form fields that share the same field label, meaning that some users may not be able to interpret forms easily (WCAG 2.1 AA 2.4.6 Section 508 (2017) AA 2.4.6)
  • the date picker on our Events page has two accessibility issues, meaning that some users may not be able to perceive the structure and relationships of the fields (Success Criterion 1.3.1 and Success Criterion 4.1.2)
  • on our online shop and Events pages, the CSS outline or border style on some elements may make the focus indicator difficult to see (WCAG 2.1 AA F78 Section 508 (2017) AA F78)
  • some of our uploaded PDFs do not have the PDF/UA identifier set – this identifier confirms accessibility conformance (Matterhorn 1.02 06-002)

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please email the Marketing and Communications Team: marketing@nwairambulance.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The North West Air Ambulance Charity is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The North West Air Ambulance is working closely with our website developer, Connect Internet Solutions, in striving to achieve full compliance with the WCAG 2.1 AA standard and currently our site is partially compliant and meets most requirements of the WCAG 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

  • some older PDF documents are not fully accessible.
    We are working with our developer, Connect, to resolve this by 1 Sept 2021
  • there is an issue with the third-party plugin that powers our online shop product galleries, meaning that some user agents may not be able to accurately interpret and parse content (WCAG 2.1 A 4.1.1 Section 508 (2017) A 4.1.1)
    Connect, our developer, has contacted the third party provider to report the issue and get resolution. As reliant on a third party we cannot guarantee timescales, but we aim to get this resolved by 1 October 2021. If no resolution, then Connect will look for an alternative plugin solution that meets standards.
  • on some pages, there are form fields that share the same field label, meaning that some users may not be able to interpret forms easily (WCAG 2.1 AA 2.4.6 Section 508 (2017) AA 2.4.6)
    We are working with our developer, Connect, to resolve this by 1 Sept 2021
  • the date picker on our Events page has two accessibility issues, meaning that some users may not be able to perceive the structure and relationships of the fields (Success Criterion 1.3.1 and Success Criterion 4.1.2)
    As reliant on a third party we cannot guarantee timescales, but we aim to get this resolved by 1 October 2021. If no resolution, then Connect will look for an alternative plugin solution that meets standards.
  • on our online shop and Events pages, the CSS outline or border style on some elements may make the focus indicator difficult to see (WCAG 2.1 AA F78 Section 508 (2017) AA F78)
    As reliant on a third party we cannot guarantee timescales, but we aim to get this resolved by 1 October 2021. If no resolution then Connect will look for an alternative plugin solution that meets standards.
  • some of our uploaded PDFs do not have the PDF/UA identifier set – this identifier confirms accessibility conformance (Matterhorn 1.02 06-002).
    We are working with our developer, Connect, to resolve this by 1 Sept 2021

North West Air Ambulance Charity is committed to delivering a great user experience and is striving to achieve full compliance with WCAG 2.1 AA.

We will work with our developer, Connect, to resolve the above issues and improve levels of accessibility.

Connect will carry our accessibility testing every 6 months on behalf of NWAA.

The NWAA marketing team will be given training re accessibility by Connect to ensure a level of awareness when utilising the WordPress Content Management System

Preparation of this accessibility statement

This statement was prepared on 30 July 2021. It was last reviewed on 30 July 2021. This website was last tested on 26 July 2021. The test was carried out by Connect Internet Solutions. All spiderable pages were tested, not just a sample.